Where are you located?

I work from 2 beautiful and convenient studio locations. On Sundays i work from 225 Club Boutique Gym in Cobham Village, Surrey. On Mondays, Tuesdays and Thursdays i am in my stunning studio on Eaton Park Road, Cobham, Surrey

How do I book an appointment?

You can book directly through my online booking system HERE, or email me at rebecca@thesurreyfacialist.com for personal assistance.

What are your opening hours?

I am open Sunday 8am-1pm | Mondays, Tuesdays and Thursdays 9am - 7pm

What is your cancellation policy?

You can reschedule or cancel up to 24 hours in advance with no charge. Cancellations within 24 hours will incur a 100% fee due to the short notice and inability to fill the appointment slot.

Do you require a deposit?

NO, when booking an appointment online you are asked to enter your credit/debit card details to secure your appointment, payment will only be taken at the end of your appointment.

What payment methods do you accept?

We accept major debit and credit cards, as well as secure online payments.

Do you offer gift vouchers?

Yes you can purchase digital Gift Vouchers via my booking page available as £ amount or a treatment

How should I prepare my skin before a facial?

Simply arrive as you are. If you can, come with minimal makeup to maximise your treatment time.

Can I have a treatment if I’ve recently had Botox?

Yes, but please allow at least two weeks after facial Botox before having a facial treatment. This gives the treated area time to settle. If your practitioner has advised you to wait longer, please follow their aftercare guidance.

What if I’ve had facial fillers or chemical peels?

Please allow at least two weeks after facial fillers before having a facial, and always follow any specific aftercare guidance given by your practitioner.

After a chemical peel, your skin should be fully healed, calm and no longer sensitive before having another facial treatment. How long this takes will depend on the type and strength of peel, so if you’re unsure, please contact me before booking.

Can I have an ultrasound facial if I’m pregnant or breastfeeding?

I don’t offer ultrasound treatments during pregnancy or while breastfeeding as a precaution. This doesn’t mean you have to miss out on having a facial — I can adapt your treatment and recommend suitable alternatives so you can still enjoy hands-on skin and relaxation work.

Can i have a Facial if i have a Coldsore?

No. Cold sores are highly contagious, so please wait until the area has completely healed before coming for your facial. If a cold sore develops before your appointment, please contact me so we can reschedule your treatment.

Do you offer consultations before treatments?

Yes. Before your appointment, you’ll be asked to complete a health and consultation form, and every treatment begins with a consultation so I can understand your skin, any relevant health information, recent treatments and what you’d like to achieve.

This allows me to tailor your treatment to you and, importantly, make sure the treatment you’ve booked is appropriate for your skin at that time.

What is Golki massage?

Golki is a Korean facial technique that uses firm, precise pressure and sculpting movements across the face. I use elements of Golki within Sculpt + Release to work more deeply with areas of tension and help enhance the appearance of the face’s natural contours.

It’s one of the deeper techniques I use, but it comes later in the treatment — once I’ve already worked through the fascia, lymphatic system and more superficial tissues

What is lymphatic drainage massage?

Lymphatic drainage uses gentle, rhythmic movements to encourage the natural flow of lymphatic fluid, helping to reduce fluid retention and puffiness and leave the face looking fresher and less congested.

What is Japanese scalp massage?

Japanese scalp massage uses rhythmic pressure, kneading and release techniques across the scalp and head. I incorporate elements of it into Sculpt + Release to help ease tension held through the scalp and temples and encourage deeper relaxation.

The scalp is an important part of the treatment — my hands-on work doesn’t simply stop at the hairline.

What is myofascial release?

Myofascial release is a gentle, sustained hands-on technique that works with the fascia — the connective tissue that surrounds and connects structures throughout the body. In my facial treatments, I use it to ease areas of restriction and tension and encourage freer movement through the tissues before progressing into lymphatic and deeper massage work.

What skincare products do you use?

I use professional skincare selected according to your skin and the treatment you’re having. Skin Rocks is at the heart of my skin-focused facials, alongside carefully chosen products from other professional ranges where appropriate.

I’m not tied to using the same products on every client — what I use is chosen around your skin, its condition and what I want to achieve during your treatment.

Can I buy Skin Rocks products from you?

Yes. Skin Rocks is one of the key skincare ranges I use and recommend, and you can shop my recommended Skin Rocks products through the Products page on my website.

If you’re not sure what your skin needs, I’m always happy to recommend products following your treatment rather than adding things to your routine unnecessarily.

Is there any downtime after a facial?

Most of my facial treatments have little to no downtime, and your skin will usually look fresh and glowing afterwards. Depending on your skin and the treatment performed, you may experience some temporary redness or sensitivity.

I’ll always explain what to expect and give you appropriate aftercare advice before you leave.

Can I wear makeup straight after?

You can after most facial treatments, but where possible I recommend leaving your skin makeup-free for the rest of the day. This gives freshly treated skin time to settle without introducing additional products.

If your treatment includes anything that changes this advice, I’ll let you know as part of your aftercare.

What skincare should I use following my treatment?

’ll give you personalised aftercare advice based on your skin and the treatment you’ve had. In most cases, the priority is to keep things simple — gentle cleansing, hydration, barrier support and daily SPF, while temporarily avoiding anything your freshly treated skin may find irritating.

Where appropriate, I’ll also recommend specific products, including Skin Rocks, to support your skin between treatments and help you get the most from your results.

Are there activities I should avoid post-facial?

After most facial treatments, I recommend avoiding intense exercise, saunas, steam rooms, very hot baths or showers, and excessive heat for around 24 hours. I’d also avoid prolonged direct sun exposure and make sure you’re wearing SPF.

Aftercare can vary depending on the treatment and what we’ve done with your skin, so I’ll always give you specific advice before you leave.

Can my friend and i come for treatments together, at the same time?

My studio is a private one-to-one treatment space, so I can only treat one client at a time. However, I’m very happy to arrange back-to-back appointments if you’d like to come together, so one of you can relax while the other has their treatment.

What is micro-needling?

Microneedling is a professional skin treatment that uses very fine, sterile needles to create controlled micro-channels in the skin. This triggers the skin’s natural repair response and supports the production of collagen and elastin.

Over time, this can help improve the appearance of fine lines, uneven texture, pigmentation, scarring and loss of firmness, supporting smoother, stronger and healthier-looking skin.

The depth and focus of the treatment are always tailored to your skin, your concerns and what we’re trying to achieve.

Am I qualified and insured to offer this treatment?

Yes. I am fully qualified, trained and insured to perform microneedling treatments. A full consultation is carried out prior to treatment to ensure it is appropriate and safe for your skin.

What cleanliness and hygiene precautions are taken?

Hygiene and infection control are fundamental to every microneedling treatment. I use sterile, single-use microneedling cartridges that are opened specifically for your treatment and disposed of safely afterwards in an appropriate sharps container.

The skin is thoroughly cleansed and prepared before treatment, and I follow strict hygiene protocols throughout, including appropriate hand hygiene, gloves and single-use materials where required.

Everything is prepared to protect the integrity of your skin and minimise the risk of contamination throughout your treatment.

These measures ensure a safe, clean and professional treatment environment at all times.

Is a consultation included?

Yes. A full consultation is performed prior to your treatment. This includes a skin assessment, discussion of your goals, medical history and aftercare requirements to ensure microneedling is suitable for you.

What happens after the treatment?

Your skin may look pink or red and can feel warm, tight or slightly sensitive immediately after treatment. This is a normal response and usually begins to settle within the first 24–48 hours.

After Full Face + Neck microneedling, I apply a soothing bio-cellulose mask to calm and support the skin. Focused Single Area treatments are finished with a calming cream.

I’ll give you clear aftercare advice before you leave, including what to use — and what to avoid — while your skin recovers.

How many treatments will I need?

For most clients looking for meaningful, longer-term improvement, I recommend a course of around 4–8 treatments, depending on your skin, your concerns and how your skin responds.

For collagen and elastin support, I would typically begin with 4 treatments spaced around 4–6 weeks apart. More complex concerns, including pigmentation, melasma, rosacea and acne-related concerns, may require a longer treatment plan.

Once your initial course is complete, I may recommend a treatment approximately every three months for maintenance.

Can I wear makeup after microneedling?

I recommend avoiding makeup for 72 hours after your microneedling treatment. Your skin is going through its early recovery process during this time, so keeping it clean and following your aftercare advice helps minimise irritation and supports the skin as it settles.

When you do return to makeup, make sure your brushes, sponges and applicators are clean.

Is micro-needling safe?

When carried out by a properly trained professional using appropriate techniques and strict hygiene protocols, microneedling is considered a safe treatment for suitable skin.

I am fully trained, qualified and insured, use sterile single-use cartridges, and assess your skin before every treatment to make sure microneedling is appropriate for you.

Not every skin is suitable for microneedling at every stage. If I don't believe it's the right treatment for your skin at that time, I won't perform it and I'll explain why.

When will I see results?

You may notice your skin looking fresher once the initial redness has settled, but microneedling isn't an overnight treatment.

Improvements develop gradually as your skin moves through its natural repair and renewal processes. Changes in texture, firmness, pigmentation and overall skin quality can continue to develop over the weeks following treatment.

For meaningful, longer-term improvement, I usually recommend a course of treatments followed by maintenance appropriate to your skin and your goals.